Help & FAQ
Quick answers, narrated walk-throughs and a community that answers day and night. Still stuck? Email [email protected].
Step-by-step walk-throughs of every screen, with a voice that explains as it goes. TV and phone versions.
Post your question in #app-help. Our help bot answers in seconds and a person steps in when it can’t.
[email protected]. Tell us your device, app version and what you pressed.
Open AMP PRO on the TV and choose to sign in. It shows a short code and a QR code. Scan the QR code with your phone (or open the address shown), then add your playlist on the phone. The TV signs in by itself.
A playlist is the list of channels, movies and shows your provider gives you, as a login (server, username, password) or a link. AMP PRO does not supply one and cannot recommend one. Use only a source you are entitled to use.
No, that is how it is meant to be. AMP PRO ships with no content. Add your own playlist and everything appears.
Open the channel, choose Player settings and Report a channel issue. If the problem is with the stream itself, only your provider can fix it, so the report helps you send them a clear message.
After a reinstall the app can look like a new device. Sign in again, and if you have an account open My devices and use Merge duplicates to give the extra slot back.
Right now Premium is a free trial of 7 days that comes with a free account. It ends by itself and nothing is charged. A paid plan is coming soon.
AMP PRO is built for Android-based devices and Fire TV. There is no iOS app.
Personal accounts are not open yet. When they are, you will be able to reset your password from the sign-in page.
Sign in, open Profile & security and choose Delete my account. Your account, saved playlists, devices and synced data are removed. You can also email us and ask.
A media player is legal. What you play with it must be content you have the right to watch. We provide no content and do not condone piracy. See the disclaimer.
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